In my 5 years in Customer Service Department, traits of being organized, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base are my great keys for excellent work as a virtual assistant and happy to serve and offer my skills and potentials for your growing business.
WORKING EXPERIENCES
OOCL PHILIPPINES INC.
JUNE 2014- PRESENT
CUSTOMER SERVICE ASSISTANT
- Understand market trends and developments, using them to improve service level and costs.
- Communication with the customer to receive orders and enhance customer satisfaction.
- Lead weekly team meetings and strategy sessions and make visual presentations using MS POWER POINT.
- Arrange documentation for both IMPORT and EXPORT customers for cargo releasing in port.
- Responsible for keeping all shipping manifest matched up with customs paperwork in the proper files.
- Assisted in developing quotes for clients that compared air shipping rates to sea shipping rates.
PHILIPPINE LONG DISTANCE TELEPHONE COMPANY
2012- 2013
TELLER/ CUSTOMER SERVICE ASSISTANT
- Collecting cash and checks for telephone and internet connection.
- Responsible in making of Service Request from customers to solve telephone and internet connection problem.
- Work on monthly billing report and do system invoicing.
General Virtual Assistance/ Video & Photo Editor/ Researcher 